Customer Service Policy

Official Customer Service Channel

The only official customer service communication channel of this website is the built-in Contact page. We do not provide telephone customer service, social media private message service or other offline consultation methods. All order inquiries, logistics questions, after-sales return requests, product consultation and suggestion feedback need to be submitted through the Contact page uniformly.

Service Response Standard

Our customer service team will process all consultation messages submitted via the Contact page in sequence during working hours. We will reply to valid user messages within standard working time to solve your questions about products, orders, logistics and after-sales policies.

Order & Service Related Rules

The only settlement currency supported by the whole site is United States Dollar, and all order transactions shall be settled in USD uniformly
All shipping fees, customs duties and cross-border clearance fees are fully covered by the platform, with no hidden charges for customers
All after-sales services follow unified 60-day return rule and standard refund processing cycle stipulated in our refund policy

Service Scope Exclusion

Our customer service team is only responsible for solving website order, product and platform service problems. We will not provide non-business related consultation services. We reserve the right to ignore malicious harassment, repeated invalid spam messages and abnormal malicious consultation requests submitted by users.

Policy Update Right

We reserve the right to update and revise all website service policies without prior individual notice. The latest version of all policies will be displayed synchronously on corresponding official pages of the website, and continued use of the website means your recognition of updated service terms.

$11.70; ~~$39.00~~; $11.70
Unit price: per